RJ20 New Services Help Your Participants

Posted on June 6, 2012. Filed under: Consultants | Tags: , , , , , , , , |

Participation Is Up, But Goals Not On Track

A recent article on the Benefitspro website from June 4th by Liz Davidson, cited three reasons employees are participating in their retirement plans but are not on target to meet their goals. We thought this article was pertinent regarding crucial plan design components, and also the perfect way to introduce RJ20’s updated services. These new services were developed all because clients have asked us to find a solution to their challenges. We pride ourselves on molding our business model to fit seamlessly into yours, so we hope this introduction serves as a useful update as well as relevant industry information to keep you current. As we strive at RJ20 to help position you to have proactive discussions with your clients before your competitors do, remember the saying “If you are not at the table, you are on the menu.” We hope you find this helpful and insightful and stand ready to discuss or demo these ideas for you.

Article’s Executive Summary:
The top three reasons employees are participating in their plans but not reaching their goals are:

  1. The company provides auto enrollment features, but at too low a deferral rate – Typical default rate is 3% when many pros suggest 10%.
  2. The company is informing employees about retirement benefits but is not educating them – Simply telling employees what’s available isn’t enough. You need to help them.
  3. The company is not getting to the root of the problem – Solely focusing on “retirement” doesn’t help employees with other financial challenges distracting them at the moment. Provide a solution to address the other issues and you can help employees focus again on retirement and take action.

How Do These Issues Segue Into RJ20’s New Offerings?
As RJ20 is an online Certified Financial Planning experience founded by CFPs, and not academics or software programmers with no real-world client experience, we have our fingers on the pulse for what really works in improving participant outcomes and overall plan success. It is clear that “tools”, “calculators”, or “software” are not the solutions by themselves as the market is littered with these and next to nobody uses them. Auto enroll features and QDIAs certainly help, but clearly are not getting the results everyone would like to see due to their singular focus on just the plan and not outside considerations.

What we believe this article does a great job of referencing is the holistic nature to solving participant problems where you can then solve their retirement goals. In essence, you need all the horsepower and goals-based perspective of a wealth-management experience, yet it needs to be scalable and affordable as face-to-face credentialed consultations cannot deliver. Enter the missing link to solving this problem once and for all. As our virtual advice provides all the planning both for retirement AND any other financial goal important to a participant, as well as provides servicing over the phone and email so the personal touch is not lost, we encountered a few clients where they needed help with a few other areas briefly highlighted below. Necessity is usually the mother of invention so with our new solutions, there clearly is no longer any excuses why participants cannot have their financial challenges addressed and document significant improvement in helping them meet their goals. We are excited to share these updates with you as this the perfect time to deliver these solutions to the market.

Updated New Services:

  1. “White-Glove” Servicing – RJ20 can now perform trades for participants wishing to make the changes our advice reports recommend. There was some concern from clients that “you can lead a horse to water…” and felt some participants may freeze when it comes time to actually make the changes. RJ20 stepped up to the plate to provide this service so participants can’t use this as an excuse to not take the action our advice suggests.
  2. Hard-copy Input Forms For Non-Internet Users – There were particular plans that came up where the majority of participants do not use the internet or feel comfortable getting advice and taking action on it. RJ20 developed an input form that is easy to complete where employees can send it in and RJ20 completes the report for the employee! Everyone can get a report regardless of technology challenges. RJ20 can also perform the trade for these employees if they wish as well. Advisors that like to meet with participants can also send RJ20 the participant data for us to generate the reports for them, so they can spend their time meeting with participants.
  3. Customize Rollout & Ongoing Communication – Employees won’t use a service if they don’t know it exists and what’s in it for them to use it. We will work with you in getting the word out and having an ongoing means to let employees know the service is there and all the work can be done for them. No more excuses!!!

Please give us a call and/or schedule a webinar for us to show you how you can have that “wow” factor with your clients before it’s too late. It is an honor for us to continue to forge meaningful, value-added relationships with you and we will continue to strive to offer leading-edge, robust, and extremely low cost solutions to create win-win solutions for you and your clients.

Thank you,


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